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Top 5 NLP Chatbot Platforms Read about the Best NLP Chatbot by IntelliTicks

chatbot nlp

By harnessing the power of NLP, chatbots can provide seamless and engaging conversations with users, enhancing customer experiences and driving business success. Embracing this art of conversation through NLP can revolutionize customer support, sales, and overall brand image, ensuring businesses stay ahead in the digital era. Modern AI chatbots now use natural language understanding (NLU) to discern the meaning of open-ended user input, overcoming anything from typos to translation issues.

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For example, one of the most widely used NLP chatbot development platforms is Google’s Dialogflow which connects to the Google Cloud Platform. Lack of a conversation ender can easily become an issue and you would be surprised how many NLB chatbots actually don’t have one. For the NLP to produce a human-friendly narrative, the format of the content must be outlined be it through rules-based workflows, templates, or intent-driven approaches.

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Some of the most popularly used language models are Google’s BERT and OpenAI’s GPT. These models have multidisciplinary functionalities and billions of parameters which helps to improve the chatbot and make it truly intelligent. For computers, understanding numbers is easier than understanding words and speech. When the first few speech recognition systems were being created, IBM Shoebox was the first to get decent success with understanding and responding to a select few English words. Today, we have a number of successful examples which understand myriad languages and respond in the correct dialect and language as the human interacting with it.

Selecting the right chatbot platform can have a significant payoff for both businesses and users. Users benefit from immediate, always-on support while businesses can better meet expectations without costly staff overhauls. Reduce costs and boost operational efficiency

Staffing a customer support center day and night is expensive. Likewise, time spent answering repetitive queries (and the training that is required to make those answers uniformly consistent) is also costly.

Can you Build NLP Chatbot Without Coding?

You’re ready to develop and release your new chatbot mastermind into the world now that you know how NLP, machine learning, and chatbots function. Deep learning chatbot is a form of chatbot that uses natural language processing (NLP) to map user input to an intent, with the goal of classifying the message for a prepared response. The trick is to make it look as real as possible by acing chatbot development with NLP. Whether or not an NLP chatbot is able to process user commands depends on how well it understands what is being asked of it. Employing machine learning or the more advanced deep learning algorithms impart comprehension capabilities to the chatbot. Unless this is done right, a chatbot will be cold and ineffective at addressing customer queries.

chatbot nlp

It typically delivers remarkably accurate and engaging responses to wide-ranging questions and queries about technology, science, business, history, sports, literature, culture, art and much more. OpenAI used the Azure AI supercomputer infrastructure to tackle the training process. ChatGPT incorporates a stateful approach, meaning that it can use previous inputs from the same session to generate far more accurate and contextually relevant results. It incorporates a moderation filter that screens racist, sexist, biased, illegal and offensive input.

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In the next section, you’ll create a script to query the OpenWeather API for the current weather in a city. While there are a few entities listed in this example, it’s easy to see that this task is detail oriented. In the example above, you can see different categories of entities, grouped together by name or item type into pretty intuitive categories. Categorizing different information types allows you to understand a user’s specific needs. As the power of Conversational AI and NLP continues to grow, businesses must capitalize on these advancements to create unforgettable customer experiences. Companies can cut down customer service expenses by 30% by adopting conversational solutions.

chatbot nlp

End user messages may not necessarily contain the words that are in the training dataset of intents. Instead, the messages may contain a synonym of a word in the training dataset. Answers uses the inbuilt set of synonyms to match the end user’s message with the correct intent. In case you don’t want to take the DIY development route for your healthcare chatbot using NLP, you can always opt for building chatbot solutions with third-party vendors. This is the final step in NLP, wherein the chatbot puts together all the information obtained in the previous four steps and then decides the most accurate response that should be given to the user.

Having a “Fallback Intent” serves as a bit of a safety net in the case that your bot is not yet trained to respond to certain phrases or if the user enters some unintelligible or non-intuitive input. In practice, NLP is accomplished through algorithms that compute data to derive meaning from words and provide appropriate responses. NLP Chatbots can also handle common customer concerns, process orders, and sometimes offer after-sales support, ensuring a seamless and delightful shopping experience from beginning to end. The ultimate goal is to read, understand, and analyze the languages, creating valuable outcomes without requiring users to learn complex programming languages like Python. In many cases, AI chatbots with NLP capabilities could speed content creation but also help organizations achieve greater flexibility, including one-to-one content personalization. The ChatGPT platform currently has some limitations, according to OpenAI.

chatbot nlp

Patients who get this amount of personalized treatment have higher chances of recovery, and this can also help reduce their healthcare costs. Imagine the possible lives that could have been saved if more regions around the world knew that a pandemic like COVID 19 has been spreading, before patients in those regions started showing symptoms. Disease surveillance and disease monitoring is an area that NLP finds ready application in. NLP can be used to monitor publicly available information such as news posts, social media feeds and detect possible areas an outbreak of a disease. This will help healthcare professionals to respond rapidly to these outbreaks, possibly saving thousands of lives. NLP makes any chatbot better and more relevant for contemporary use, considering how other technologies are evolving and how consumers are using them to search for brands.


NLP’s powers can be used to analyze large amounts of clinical data, and this can be in the form of patient records, clinical trial history or other medical literature. Researchers and medical professionals can thereby focus their energies on improving the existing treatment methods, and devise new ways to cure diseases. In this example, the chatbot would recognise Mary as a name, Mt. Sinai Medical Hospital as an organisation, and North Dakota as a location. This is the process by which you can break entire sentences into either words.

One of the customers’ biggest concerns is getting transferred from one agent to another to resolve the query. For example, PVR Cinemas – a film entertainment public ltd company in India – has such a chatbot to assist the customers with choosing a movie to watch, booking tickets, or searching through movie trailers. This is a popular solution for vendors that do not require complex and sophisticated technical solutions. Once the bot is ready, we start asking the questions that we taught the chatbot to answer.

The Rise of Audio and a Role for Chatbots

Many overseas enterprises offer the outsourcing of these functions, but doing so carries its own significant cost and reduces control over a brand’s interaction with its customers. To help illustrate the distinctions, imagine that a user is curious about tomorrow’s weather. With a traditional chatbot, the user can use the specific phrase “tell me the weather forecast.” The chatbot says it will rain. With an AI chatbot the user can ask, “what’s tomorrow’s weather lookin’ like? ”—the chatbot, correctly interpreting the question, says it will rain.


If you want to create a sophisticated chatbot with your own API integrations, you can create a solution with custom logic and a set of features that ideally meet your business needs. This step is required so the developers’ team can understand our client’s needs. A simple bot can handle simple commands, but conversations are complex and fluid things, as we all know. If a user isn’t entirely sure what their problem is or what they’re looking for, a simple but likely won’t be up to the task. The benefits offered by NLP chatbots won’t just lead to better results for your customers. Before building a chatbot, it is important to understand the problem you are trying to solve.

You can also choose to enable the ‘Automatic bot to human handoff,’ which allows the bot to seamlessly hand off the conversation to a human agent if it does not recognize the user query. In this method of developing healthcare chatbots, you rely heavily on either your own coding skills or that of your tech team. Natural language processing is a computational program that converts both spoken and written forms of natural language into inputs or codes that the computer is able to make sense of. If you’re curious to know more, simply give our article on the top use cases of healthcare chatbots a whirl. Smarter versions of chatbots are able to connect with older APIs in a business’s work environment and extract relevant information for its own use.

  • The businesses can design custom chatbots as per their needs and set-up the flow of conversation.
  • It’s incredible just how intelligent chatbots can be if you take the time to feed them the information they need to evolve and make a difference in your business.
  • In today’s world, NLP chatbots are one of the highly accurate and capable ways of having conversations.
  • Through implementing machine learning and deep analytics, NLP chatbots are able to custom-tailor each conversation effortlessly and meticulously.
  • According to a recent estimate, the global conversational AI market will be worth $14 billion by 2025, growing at a 22% CAGR (as per a study by Deloitte).

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